CUSTOMER SERVICE

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Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: info@mysite.com

or fill in our contact form:

 

FAQ

01

I’ve found the sneakers I want but can’t select my size

 

Just drop me a message with the shoe and the size and I will reply ASAP with the solution

03

Has my order been sent yet ?

 

You will receive a message when your item has been dispatched and out for delivery.

05

Part of my order is missing

 

Drop me a message and we can see what has gone wrong.

07

Which methods of payments can I use?

 

We accept all major credit/debit cards as well as PayPal

09

Is it safe to order online?

 

We are PayPal secure and a trustworthy website.

02

 

Can you give me more information about the sneakers?

 

 

I'm only one message away so feel free to drop a question.

04

Can I track my order ?

 

Unfortunately not but we will send you notifications when your package reaches milestones.

06

You’ve sent me the wrong items

 

Tell me about the situation and we will sort Returns out.

08

I forgot to use my discount code

 

Sorry, there is nothing that we can do after the order is placed.

10

Delivery - How much is it and how long does it take?

 

Free UK delivery on all products, expect all orders to be roughly 2-3 weeks.

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